Customer Service, Tech Support, and the Perils of Outsourcing (or Offshoring!) August 28, 2011

It seemed like a simple idea at the time. My DSL modem that provided my Internet connection at home had broken, and I had to get a new one. I could do it through my current provider, for about $100, and stay with my $30/month fees for moderate speeds. Or I could go to aView Full Page…